We talk a lot about machines when it comes to changes in the workplace, but people are also important.
The nature of work is fundamentally changing, so workers must change and adapt. As humans, we need to tap our ability to be creative and empathetic, to be compassionate, to be collaborators. Those are the things that will make a difference, and it is reasonable to be an optimist. I think we can make this in the world because I think human work will ultimately define who we are as workers.
COVID-19 has thrust us into the midst of a world-changing event. But this is our opportunity to fundamentally change the way we work and live, and going back to “normal” shouldn’t be our goal. What we need to do is use this unique moment in history to develop a better model – one that capitalizes on our unique capabilities as workers.